At RuneBet (RuneScape gambling), we strive to provide you with the best possible support and assistance whenever you need it. If you have any questions or concerns about our services, products, or policies, please feel free to reach out to us through one of the following channels.
We are available 24/7 via live chat for multilingual support in English, Spanish, German, French, Italian, Portuguese (Brazil/Portugal), Russian, Chinese (Simplified/Traditional), Japanese, Korean, and Swedish. Our dedicated team is always ready to assist you with any questions or concerns.
For immediate assistance, please use our live chat function available on the website's homepage and throughout all pages for your convenience. This service allows you to communicate directly with our support team in real-time.
If you prefer email communication, we also offer a comprehensive email support system. Please note that response times may vary depending on the volume of inquiries.
To contact us via email:
Before reaching out to our support team, we recommend visiting our help-centre where you'll find a wealth of knowledge and frequently asked questions (FAQs) related to various topics.
If you need assistance with account verification or have any issues regarding your user profile, please don't hesitate to contact us through one of our support channels. We will do everything we can to resolve the matter quickly and efficiently.
We take responsible gaming seriously. If you suspect someone has a problem gambling or if you're concerned about yourself, we recommend visiting our dedicated responsible gaming page for resources and advice on managing your habits healthily.
For technical issues related to using our website, mobile apps (iOS/Android), or services, please refer first to our troubleshooting section in the help centre. If your issue persists, feel free to reach out through support channels provided above with detailed descriptions of your problem for timely assistance.
In case you wish to file a complaint regarding an unresolved dispute, we follow a strict and fair process that prioritizes transparency and resolution in the shortest time possible. If your inquiry requires communication beyond our support channels (live chat/email), we will promptly escalate it for personal handling.
For any concerns regarding your account security, please contact us right away through live chat or email. Our team is available 24/7 to assist in protecting your assets.
Mobile and Desktop Support AccessibilityWe support both mobile devices (iOS & Android) via dedicated apps and desktop access for all services on the web platform with full functionality across modern browsers.
For convenience, we recommend using live chat whenever possible. However, you can use email or contact us through any other methods mentioned here if preferable to your needs at that time.
General Support WorkflowIf you have a question or concern about our services and need help quickly:
Self-Service Help OptionsBefore reaching out to us for personal assistance, consider checking:
Please note we follow strict response time targets based on priority classification of support requests submitted via live chat where immediate assistance required; otherwise email contact may also be used for more in-depth discussions as appropriate based upon complexity level determined by our team during assessment phase before sending detailed feedback which usually takes several hours after initial submission due operational capacity limitations but varies per case depending multiple factors such as volume demand availability trained staff numbers.
